Businesses today have a tremendous need for documentation. Regardless of your industry, each step of your customer’s journey requires that certain information is accurately collected and assessed, in order to better serve their needs.
If you think about the programs you use every day, you probably can’t imagine working without common applications like Word, Excel, QuickBooks and Salesforce, to name a few. These programs are geared to help you organize how you perform different functions of your business. So, with these programs, why do you need business process management software to help organize your workflows?
Let’s explore the benefits of implementing business process management (BPM) solutions:
How Business Process Management Improves Organization
Business process management software increases productivity because it organizes your documentation for you through automated workflow commands. It doesn’t eliminate your need for the programs you love; it helps you use them more efficiently. Think again about the different programs you use — maybe Salesforce and QuickBooks. You might have the financial department using QuickBooks and the sales and marketing teams using Salesforce.
That makes sense.
But they’re being used separately, so the information isn’t being shared across your company. With business process management software, these programs would be integrated into the system, allowing for captured document data to be sent between these programs for streamlined productivity. In this way, all departments can have access to the documentation they need to better perform.
Key features and benefits of a good business process management software include:
- Cloud-Based: With business process management within a cloud-based document management system, your workflows are available at any time, from any place. This allows key employees to access information on the go, from home, or when traveling.
Secure. Information can be encrypted, and a good BPM will keep sensitive information secure through user-based login permissions.
- Real-Time Information: Because the information is shared, all business-critical data is updated in real time. What this means is that any changes to client information will be available as it happens. This eliminates the scenario where mistakes can be made because multiple employees are in contact with the client without communicating with each other.
- Personalised Workflows: With a good BPM, you can design your own workflows to meet the needs of the company. These workflows will allow each department to meet their documentation needs and alert them when information is missing. You’ll never miss a contract deadline, and all of your regulatory requirements will be met on a timely basis.
- Automated Notifications. You can set your software to send email notifications to clients and pertinent employees to help them stay on schedule.
Business process management software offers a whole new method to digital company organisation. Each department can concentrate on its own strengths, but your officers will have better access to the full picture of the corporate life cycle.