Face ID Not Working on iPhone X, XR, XS, XS Max



Although iPhone X is quite old now, the XR, XS, and XS Max are very new as compared to other iPhones. All those mobiles have Face ID, which helps you unlock the phone with your face. This is quite useful if you do not want to enter the password all the times whenever you want to unlock your device. However, the Face ID is not working on iPhone X, XR, XS and XS Max, do check out this article, where you can find some of the best solutions to troubleshoot that problem.

Face ID Not Working on iPhone X, XR, XS, XS Max

There are only a couple of things you can do when your Face ID is not working on iPhone and all of them are mentioned below.

Face ID Not Working on iPhone X, XR, XS, XS Max

Disable and Re-enable Face ID

When you get a problem with any of the feature of computer or mobile operating system, the first thing you should do is to re-enable it. To re-enable, you need to deactivate the Face ID first. Sometimes, the operating system you are using may create various problems or conflict. As a result, you may not be able to use a certain feature on either mobile or computer. As this is the case of iPhone’s Face ID, you need to turn it off and on again. To get started, open the Settings app on your mobile. It doesn’t matter which mobile you are using, you will certainly get the Settings app. Following that, find out Face ID & Passcode option. Then, you need to enter your passcode to verify or get started. Hence, you will get another option called Reset Face ID. Use that option to reset the Face ID immediately.


After doing that aforementioned thing, you need to set it up again. For that, you should get an option called Set Up Face ID. After that, it will ask you to position your face in the camera frame. Once you have done that, you need to click the Get Started button. Following that, it will scan your face. After completing, you will find a Done button.

Once you have done all these above-mentioned steps, you can check whether the Face ID is working or not.

Turn On or Off Face ID for Apps

Like Touch ID or fingerprint sensor, you can use the Face ID for various purposes. Apart from unlocking your device, you can use it for Apple Pay, Password AutoFill, iTunes and so on. If the Face ID is working to unlock your device but it is not working at other moments, you can check whether it is enabled for that purpose or not. For that, open the Face ID & Passcode settings in your iPhone and check whether it is enabled for the purpose you want to use or not. If not, do use the toggle button to check.

Reset Phone Settings

Sometimes the problem causes because of some confliction in your phone settings. You cannot find out the exact option that is causing all the problems. Also, on the other hand, if you get any major problem with your mobile or computer, there is a simple solution. You can reset the device and check whether it solves the problem or not. To reset an iPhone, you need to follow these steps.

At first, open the Settings app and go to General. Here you should find an option called Reset. In the Reset section, there are many more options. You need to use the Reset All Settings option. Following that, enter your passcode and click the Reset All Settings button again.

Now you need to wait for a few minutes when your mobile will reset to factory settings. After doing that, you need to follow the very first step to set up the Face ID in your iPhone.

Install Available Updates

If you are using the Beta version of iOS, you might get such a problem. Although Apple has not mentioned anything related to that in the recent past, you can find such bugs in your iPhone. Therefore, the best way to solve that problem is to install all the available updates. This is quite easy to check for updates and install them accordingly. To get started, open the Settings app and go to General. Following that, find out the Software Update option and check if it is showing any uninstalled update or not. If yes, use the screen instruction to install the update.

Apart from doing all these, you need to make sure a few things and some of them are-

  • Face ID uses the selfie camera to scan your face. Being said that, if your camera is not working properly, the Face ID will not work either. Therefore, make sure your front-facing camera is fully working.
  • If you are using any phone case or guard, make sure that the camera is open and it is not covered by anything.
  • You should have proper daylight to use the Face ID smoothly.
  • Although Face ID works with sunglasses, you should try once without that.

That’s all! These are some of the basic solutions to fix Face ID not working problem on iPhone. However, if all these solutions are not working, you should contact Apple support.

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